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Product & Service
After-Sales ServiceDepartment

After-Sales Service Department provides professional, friendly and fast repair service for medical products and equipment sold in light of achieving the highest customer satisfaction, which is also the principle upheld by our Service Department. For all products distributed and sold by TBMS, professional repair personnel certified by the original manufacturers are able to provide complete after-sales repair and maintenance services.

We Focus on Equipment
Help You to Focus on Patients
After-sale Service Department
Business Department Core Philosophy
Professional
Manufacturer Training Qualification
Manufacturer Standards /div>
Efficiency
Prompt Telephone Response
Timely Onsite Arrival
Fast Completion of Repair
Quality
Implementation of ISO13485
SOP Operation
Customer Satisfaction
Periodic Satisfaction Survey
Solve Customers’ Problems
Service Hotline
TBMS
0800-221-064
Service Hours
Hospital: 24*7
Clinic: Monday to Saturday 09:00-18:00
Service Items
Field Survey
Pre-installation field survey
Moving line/space planning
Equipment
Installation Test
Installation test
Troubleshooting workshop
Call-to-Repair Service
Troubleshooting via telephone
Onsite repair service
Periodic Maintenance
Inspection according to original manufacturer standards
Consumable replacement to ensure performance
Contract Service
Full Coverage Contract:
Include warranty of all parts (Consumables are not covered)
Loaner available
Labor Contract:
Include call-to-repair and periodic maintenance
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